Terms of Service
Last updated: October 3, 2026
1. Who we are
Klarlaw (klarlaw.de) is operated by Oscar Rojas, Alt-Mariendorf 50, 12107 Berlin, Germany (see the Imprint). Klarlaw is not a law firm and provides no legal advice or legal services within the meaning of the German Legal Services Act (RDG). These terms govern the relationship between Klarlaw and people seeking a lawyer ("you").
2. What Klarlaw does
We forward your verified request to independent, admitted German lawyers (Rechtsanwälte) who work in the language you chose. If a lawyer takes your case, they contact you for a first consultation of typically 15–30 minutes, which is free of charge for you. We use automated tools (including AI) to summarize and organize requests for the lawyers — see the Privacy Policy.
We cannot guarantee that a lawyer takes your case or that any particular outcome is achieved. If no lawyer reacts within roughly 24 hours, we tell you and offer to try again. If the lawyer who took your case can't continue with it, we tell you and offer it to the other lawyers again. Information on this website is general information, built from several sources, not legal advice; deadlines mentioned are illustrative.
2a. Emails we send you
While we're working on your request we email you about its progress. We may email you once to ask how the service went. You can object at any time, at no cost — just reply or use the link in the email.
Anything beyond that — tips on other legal problems, or offers from our partners — we only send if you opt in, and you can turn it off again from the platform or from any such email.
2b. Technical error monitoring
Klarlaw may use Sentry as a technical service provider to detect, diagnose and resolve software errors. This use is limited to technical diagnostics necessary to operate and improve the platform. When using Sentry, Klarlaw will restrict collection of personally identifiable information (PII) and apply filtering before transmission to exclude case descriptions, documents, correspondence, contact details, credentials and personal access links. Any processing of personal data remains subject to applicable data-protection law and the Privacy Policy.
3. What it costs
Klarlaw is free of charge for people seeking a lawyer, including the first consultation. Any legal work beyond the first consultation is agreed directly between you and the lawyer, at the lawyer's own rates, quoted to you before paid work begins. Klarlaw is not a party to that engagement and receives no share of the lawyer's fees.
Klarlaw finances itself mainly on the lawyer side: participating lawyers may pay flat platform fees and fees for optional add-on services. These fees are independent of individual cases, are never a share of legal fees, and never affect what you pay or which lawyer gets your case.
Klarlaw may also show labelled advertising, including for partners' products and services. Advertising never affects which lawyers see your request.
4. Your relationship with the lawyer
The mandate, the legal advice, and attorney-client privilege exist exclusively between you and the lawyer. The lawyers are independent professionals, not employees or agents of Klarlaw. We are not responsible for the content, quality, or outcome of their legal services.
4a. Your case file
Once a lawyer takes your request, you and your lawyer can share a case file on Klarlaw. You open it on your case page with your case number, your email address and a one-time code. In it, you and your lawyer can exchange notes and documents and follow the progress of your case.
Using the case file is optional. If you choose to use it, you consent to your lawyer using Klarlaw as an external service provider for this specific legal matter within the meaning of § 43e of the Federal Lawyers' Act (BRAO). This includes Klarlaw processing information and documents covered by your lawyer's professional duty of confidentiality to the extent necessary to operate the case file. You may instead communicate with your lawyer directly without using the case file.
You give this consent with the “Agree and open case file” button on your case page, and we record when you did. Until then, neither you nor your lawyer can add notes or documents. If another lawyer takes over your case, we ask you again. Klarlaw stores the case file on your lawyer's behalf and looks at its content only as far as needed to run the service, for example to fix a fault. Everyone at Klarlaw is bound to confidentiality.
When something new is added, we email the other side that there is something new, never what it says. Don't rely on the case file alone for anything urgent or with a deadline — contact your lawyer directly. A case is closed when you or your lawyer close it, or automatically after six months without any activity; a closed case file can still be read but no longer added to, unless your lawyer reopens it. Case files are deleted 12 months after your case is closed (see the Privacy Policy), so keep your own copies of important documents.
5. Your obligations
Use Klarlaw only for your own genuine legal matter, provide accurate contact information, and don't submit unlawful, abusive, or third-party content. We may decline or remove requests that violate these terms or that we cannot responsibly forward.
6. Liability
Klarlaw is liable without limitation for intent and gross negligence and for injury to life, body, or health. For slight negligence we are liable only for breaches of essential contractual obligations (obligations whose fulfilment makes proper performance possible in the first place and on whose fulfilment you may regularly rely), limited to the foreseeable damage typical for this kind of free service. Liability under mandatory statutory provisions remains unaffected.
7. Availability
We aim for high availability but do not guarantee uninterrupted operation of a free service. Deadlines in your legal matter remain your responsibility until a lawyer has taken your case.
8. Ending things, and your data
You can stop using Klarlaw at any time and request deletion of your data as described in the Privacy Policy.
9. Final provisions
German law applies; if you are a consumer, the mandatory consumer protections of your country of residence remain unaffected. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board. We may update these terms for the future; the current version is always published here.
Klarlaw® is a registered trademark (DPMA, reg. no. 302026242008).